Cumberland Counterparty Complaints Information

Cumberland’s Relationship Managers, who maintain ongoing direct lines of communication with counterparties, are primarily responsible for receiving and addressing Counterparty complaints. Cumberland will endeavor to respond to and resolve complaints promptly, and to keep complainants apprised of the status of their complaints.

Certain complaints may be escalated to senior management and/or compliance.

Counterparties can file complaints with Cumberland by sending an email to the following address:

Email: complaints@cumberland.io

Counterparties can also contact their Relationship Manager at any time by mail, telephone, email, or chat.

Mailing Address:
Cumberland NY
C/O Relationship Manager Name
540 West Madison
Street, Suite 2500,
Chicago, IL, 60661

Telephone number: +1 312 542 1000

Counterparties may also submit complaints directly to the applicable regulator:

Cumberland New York LLC – to the New York Department of Financial Services via:

Mailing Address:
New York State Department of Financial Services
Attention: Consumer Affairs
One Commerce
Plaza Albany, NY
12257

Telephone number:
800-342-3736
212-480-6400
518-474-6600

Email: consumer@dfs.ny.gov
Website: www.dfs.ny.gov/complaint

• Cumberland International Trading Ltd. – to the British Virgin Islands Financial Services Commission via:

Mailing Address:
British Virgin Islands Financial Services Commission
18 Pasea Estate Road
Road Town, TORTOLA, VG1110
BRITISH VIRGIN ISLANDS

Email: Commissioner@bvifs.vg

• Cumberland Global Limited – to the Cayman Islands Monetary Authority via:

Website: https://www.cima.ky/complaints

• Cumberland SG Pte. Ltd. – to the Monetary Authority of Singapore via:

Website: www.mas.gov.sg/contact-us

Policy date: November 2024